ANSWERS TO
SOME OF THE
QUESTIONS
WE ARE ASKED
FREQUENTLY.

Find out more
How do I get in contact?

Pop in or call 09 424 2754 ( office hours ).

What insurers do WCR work with?

WCR is an approved repairer for AA , VERO , AMI , STATE , IAG , LUMLEY , YOUI, TOWER , and more … remember you are in control of who repairs your car and insist on using a repairer you trust.

Do you offer loan/replacement vehicles?

Absolutely! Please call and talk to our staff on options for loan cars and rental cars.

How long will my car take to repair?

This is our most commonly asked question and the quick answer is light repairs are 2-3 days and medium to larger can be upwards of 7-10 days depending on severity and parts required. At our assessment of your damage our estimator can advise an estimated repair time for you. So you know we are on schedule we provide you with automatic text updates to keep you informed of your vehicles progress.

How do you check the quality of my repair?

When your vehicle first enters our workshop it goes through a checklist which includes quality control by management and accountability by workshop employees. As a vehicle leaves a department they are responsible for the quality of their component of work. The next department then checks the quality of incoming work and only allows it to go through their component of work if it meets our high quality standard. The responsibility for quality work is not just on the one person doing the work but on each department to check the incoming work and ensure their outgoing work is high quality too. This double check method is vital in maintaining an efficient process and reducing unwarranted delays for the customer. In the event we haven’t met your standard we have a lifetime guarantee and will attend to any issues immediately.

Do you offer free pick up/delivery?

Sure do! Please let us know ahead of time so we can make arrangements for you.

Sure do! Please let us know ahead of time so we can make arrangements for you.

Do you organise towing?

Yes we can take care of towing if you require assistance.

Where is my car kept?

All cars are either locked inside or kept in our secure yard.

Can I inspect your facility prior to using our services?

No problem, make contact with us so one of our team can show you around and what we can do!

Do you guarantee your work?

We offer a lifetime guarantee on our insurance repairs and want to make sure your happy with getting your car back to pre accident condition.

What about my excess and how do I pay?

Excess is payable on collection of vehicles and we except all credit cards/eftpos (sorry no amex).

Speak with us now

GET IN TOUCH

09 424 2754

611 Whangaparaoa Road, Whangaparaoa.


Are you in the Hibiscus Coast, Whangaparaoa, Stanmore Bay, Manly, Tindals Beach, Matakatia, Gulf Harbour, Army Bay, Wainui, Silverdale, Red Beach, Orewa, Millwater, Milldale, Stillwater, Hatfields Beach or Waiwera? We’re your local.

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